- CX Maturity assessment
- We help our clients get a clear picture of where they are on their journey to differentiation
- VoC Framework development
- Q Advisory offers its proprietary VoC framework with which we provide support with strengthening client VoC practices
- CX Strategy development
- We have our CX strategy guide in working with clients on validating or developing a CX strategy that is aligned with organisational business goals and purpose
- Customer Centric Culture assessments and entrenchment
- We use tried and tested tools to determine gaps between current and desired corporate culture, which are then used as a basis for assembling and implementing the appropriate interventions in relevant areas
- Customer Experience Management workshops
- Broadly speaking, we conduct the following CX workshops:
- CX Fundamentals – targeted at professionals who have begun to take on additional responsibilities and required to think more strategically in their CX roles
- CX Workout Sessions – these sessions are targeted at professionals who are more advanced in their CX roles and are seeking to get up-to-speed with best practices and bringing about lasting change within their organisations
- Customer service workshops
- Our specialised and empowering customer service workshops give staff the motivation and confidence, they need to make every Member encounter positive
- These workshops are often preceded by online and offline mystery shopping playbacks and reviews that determine how well the client organisation is delivering on its brand Promise
- Customer Journey Mapping Sessions
- Journey maps will serve as diagnostic tools that point out key areas for focus and prioritisation. Effective journey mapping sessions require careful facilitation that maintains an atmosphere of objectivity and limits the impulsive nature to be defensive
- Recruitment/executive search and selection for heads of CX/CCOs
- Getting the right person for a CX leadership role requires pain-taking screening for both technical knowledge as well as the intangible leadership qualities required to influence others and convene collaborative efforts
- On-going advisory services aimed at driving firmwide CX change
- Our clients increasingly depend on us to act as a sounding board for ideas and evaluating new possibilities around CX improvements
